Privacy Policy
This Privacy Policy explains how Ritz7 Automations Private Limited ("Ritz7", "we", "us", or "our") collects, uses and protects your personal information when you visit https://ritz7.ai, book a call, enrol in a programme, or otherwise use our services (the "Services").
1. Information We Collect
Information you provide directly:
- Full name
- Email address
- Phone / WhatsApp number
- Company or institution name, and business details you share with us
- GSTIN (optional, for GST invoices)
- What you tell us when you book a call, and your community, session or support communications
- Messages you exchange with us on WhatsApp, including chats with our founder on his WhatsApp Business account
Payment information: Card, UPI and net-banking details are entered on the secure, PCI-DSS-compliant systems of our payment partners, Razorpay (India) and Stripe (international). We do not see or store your full card details.
Information collected automatically: Device, browser, IP address, time zone, pages visited and usage data, through cookies and similar technologies.
2. How We Use Your Information
- Schedule and hold the calls you book, and send calendar invites and reminders
- Deliver the programmes and services you sign up for
- Send receipts, invoices and service communications by email and WhatsApp
- Add you to programme or cohort WhatsApp groups where that is part of what you bought
- Provide customer support
- Keep track of our WhatsApp conversations, summarise them and draft replies with the help of AI; a person reviews drafted replies before they are sent (see Data Protection)
- Process payments and generate invoices
- Improve our website and Services
- Comply with legal and regulatory obligations
We do not sell your personal information to third parties.
3. Cookies and Tracking
Our website uses cookies to keep it working, remember your preferences and understand how it is used. You can control cookies through your browser settings, though some features may not work as expected.
4. How We Share Your Information
We share information only with service providers that help us run the Services, including:
- Razorpay and Stripe (payment processing)
- Zoho Books (accounting and invoicing)
- Google (Calendar, Meet and Workspace)
- Meta / WhatsApp (communications)
- Anthropic and OpenAI (AI processing, under business terms; see Data Protection)
- Supabase and our hosting and email providers
- Legal or regulatory authorities, when required by law
These providers may use your information only to perform services for us and must protect it accordingly.
5. Data Security
We use reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration and destruction.
6. Data Retention
We keep your information only for as long as needed to deliver the Services, meet legal and tax obligations, resolve disputes and enforce our agreements, on the fixed schedule set out on our Data Protection page. Information we no longer need is deleted or anonymised.
7. Your Rights
Under India's Digital Personal Data Protection Act, 2023, you may ask to access, correct, complete, update or delete your personal information, withdraw consent you have given, nominate someone to act for you, and raise a grievance. See our Data Protection page for how, and how quickly we respond.
8. Children
Our Services are intended for users who are at least 18 years of age. If we learn that we hold information about a minor without appropriate consent, we will delete it.
9. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to read their policies.
10. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the Services means you accept the updated policy.
11. Grievance Officer and Contact
Grievance officer: Ritesh Hegde, Director
Ritz7 Automations Private Limited
H. No. 52, Sanjeevi, Rajnagar South, Hubli, Dharwad, Karnataka, India, 580032
Email: support@ritz7.ai
WhatsApp: +91 99801 27007